Managing Your Subscription

Complete guide to managing your WilDi Maps subscription, billing, and account settings.

Subscription Overview

Accessing Subscription Settings

1. Log into dashboard
2. Click "Settings" in sidebar
3. Select "Subscription"
4. View current plan details

Current Plan Information

• Plan type and tier
• Monthly cost
• Renewal date
• Usage statistics
• Payment method
• Invoice history

Upgrading Your Plan

When to Upgrade

• Reaching impression limits
• Need more campaigns
• Want premium features
• Business growth
• Better ROI at scale

Upgrade Process

1. Go to Subscription settings
2. Click "Upgrade Plan"
3. Select new plan
4. Review changes
5. Confirm upgrade

Upgrade Timing

• Immediate access to features
• Prorated billing
• No downtime
• Keep current campaigns
• Instant activation

Downgrading Your Plan

Downgrade Considerations

• Check usage requirements
• Feature availability
• Campaign limits
• Impression allowances
• Save campaign data

Downgrade Process

1. Review current usage
2. Select lower plan
3. Confirm features
4. Schedule downgrade
5. Effective next cycle

Payment Methods

Adding Payment Method

1. Go to Billing section
2. Click "Add Payment Method"
3. Enter card details
4. Set as default (optional)
5. Save securely

Supported Payment Types

• Visa/Mastercard
• American Express
• Discover
• ACH (Enterprise)
• Wire transfer (Enterprise)

Updating Payment Information

• Change default card
• Update expiration
• Edit billing address
• Add backup method
• Remove old cards

Billing Cycles

Monthly Billing

• Charged on same date monthly
• Auto-renewal enabled
• Email reminder 3 days prior
• Receipt sent immediately
• Usage reset monthly

Annual Billing (Optional)

• Pay year upfront
• 2 months free
• Lock in current rates
• Single invoice
• Better budgeting

Usage Monitoring

Tracking Impressions

• Real-time counter
• Daily usage graph
• Campaign breakdown
• Zone/tunnel metrics
• Remaining allowance

Usage Alerts

• 50% usage notification
• 75% usage warning
• 90% usage alert
• Limit reached notice
• Upgrade suggestions

Invoice Management

Accessing Invoices

1. Go to Billing section
2. Click "Invoices"
3. View or download
4. Email to accounting
5. Export for records

Invoice Details

• Line items
• Tax breakdown
• Payment method
• Transaction ID
• Support reference

Auto-Renewal Settings

Managing Auto-Renewal

• Enabled by default
• Toggle on/off
• Set reminder preferences
• Choose renewal plan
• Pause option available

Renewal Notifications

• 7 days before
• 3 days before
• Day of renewal
• Receipt confirmation
• Failed payment alert

Pausing Subscription

Pause Options

• Temporary hold (up to 3 months)
• Keep account data
• Resume anytime
• No charges during pause
• Campaigns stopped

When to Pause

• Seasonal business
• Temporary closure
• Budget constraints
• Testing period
• Vacation/holidays

Canceling Subscription

Cancellation Process

1. Go to Subscription
2. Click "Cancel Plan"
3. Select reason
4. Confirm cancellation
5. Download data

Cancellation Policy

• Cancel anytime
• No fees
• Effective end of cycle
• Data retained 90 days
• Reactivation possible

Refunds and Credits

Refund Policy

• Unused monthly not refunded
• Technical issues considered
• Case-by-case basis
• Contact support
• 30-day window

Account Credits

• Promotional credits
• Referral bonuses
• Service credits
• Applied automatically
• Check credit balance

Tax Settings

Tax Information

• Add tax ID
• Set tax location
• VAT number (if applicable)
• Tax exemption certificates
• Update as needed

Tax Documents

• Monthly invoices
• Annual summary
• W-9 forms (US)
• Tax receipts
• Custom reports

Team Billing

Multi-User Billing

• Single billing account
• Multiple users
• Role-based access
• Spending limits
• Consolidated invoicing

Billing Permissions

• Owner: Full access
• Admin: View and manage
• Manager: View only
• User: No access
• Custom roles

Budget Controls

Setting Budget Limits

• Monthly caps
• Campaign limits
• Daily maximums
• Alert thresholds
• Auto-pause rules

Budget Alerts

• Email notifications
• Dashboard warnings
• SMS alerts (optional)
• Slack integration
• Custom webhooks

Subscription Troubleshooting

Payment Failed

• Check card details
• Verify funds
• Update expiration
• Try different card
• Contact bank

Access Issues

• Verify active subscription
• Check payment status
• Clear browser cache
• Contact support
• Check email

Billing Support

Getting Help

• Live chat: 9-5 EST
• Email: billing@wildimaps.com
• Phone: Enterprise only
• Help articles
• Video guides

Common Questions

• Invoice requests
• Payment issues
• Plan changes
• Refund requests
• Tax questions

Pro Subscription Tips

1. Set usage alerts early
2. Keep payment updated
3. Review usage weekly
4. Plan upgrades ahead
5. Use credits wisely
6. Monitor ROI
7. Document changes
8. Keep invoices organized

Your subscription powers your advertising success. Manage it wisely to maximize value.

For billing support, contact billing@wildimaps.com.